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Consumer Duty Policy

UK Consumer Duty regulations

Putting data at the heart of customer-centricity to:

Act in good faith
Avoid causing foreseeable harm
Enable customers’ to achieve financial objectives

From product outcomes to customer outcomes.
Meeting the Consumer Duty Challenge

Appropriate propositions

Suitability monitoring

Personalisation and service

Consumer Duty compliance
Enabled by Acumen's Open Finance Platform

Income & Transactions Categorisations Personalised Content Smart Nudges Data Lake & Data Explorer Auto Fact Find Suitability Dashboard Vulnerability Dashboard Eligibility Dashboard Affordability Dashboard Pensions Dashboard Variable Recurring Payments (VRP) Modelers
3 cross cutting rules
FORESEEABLE HARM
Good faith
Enable & support
4 customer outcomes
MONITORING OUTCOMES
Product & service
Price & value
Consumer understanding
Consumer support
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